Case Study

Quality Labor Management (QLM)

By implementing Xenqu onboarding platform, QLM reduced its new hire falloff rate by 50%, automated 82% of tasks, and significantly improved operational efficiency, ultimately transforming its onboarding process and boosting revenue.

Challenge

Quality Labor Management (QLM), a high-volume staffing agency placing thousands of skilled laborers monthly, faced a significant challenge: a high new hire falloff rate of over 50%. Despite a robust integration system for background checks, drug testing, and skills assessments, a substantial portion of their light industrial candidates were failing to complete the mobile onboarding process. This resulted in substantial losses in revenue and productivity. The existing process was cumbersome, confusing, and lacked the efficiency needed to onboard a large volume of candidates effectively.

Solution

QLM implemented Essium’s Xenqu onboarding platform to address their challenges. Xenqu’s solution focused on three key areas:

Process Simplification: Xenqu replaced lengthy sign-up forms with secure magic links, allowing new hires to begin the onboarding process immediately.
Reduced Confusion: Smart logic forms presented only relevant questions to each candidate, minimizing confusion and streamlining the experience.
Friction Elimination: Xenqu’s built-in messaging tool enabled real-time communication between new hires and administrators, addressing questions and resolving issues promptly.

Results

The implementation of Xenqu yielded dramatic improvements for QLM:

50% Reduction in New Hire Falloff: A significant drop in the number of candidates abandoning the onboarding process, directly impacting revenue and productivity.
82% Automation of Tasks: A massive reduction in manual tasks, freeing up administrative staff to focus on higher-value activities.
Only 3.3% of Activities Requiring Admin Intervention: Significantly reduced administrative burden and improved operational efficiency.

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“

Nine months in, and we're pleased with the results we’ve seen with Xenqu. Our team has seen a shift from 40% of new hire completion to now 60% – It's been a game changer for fall off!

Frédéric Guitton Chief Revenue Officer
Quality Labor Management

“

Before Essium, our onboarding process was a nightmare. We manually created Adobe packets for each placement, which was incredibly time-consuming. Now, with Xenqu, we've completely streamlined our onboarding process. Candidates can complete their forms in just a few clicks, and our admin team no longer has to worry about creating and maintaining custom packets. We've been using Xenqu for less than a year, and we've already onboarded over 5,000 candidates! The system is so easy to use that our team can handle even our highest-volume projects with ease. We've been incredibly happy with the system and can't imagine life without it.

Marie Oberle Vice President of Talent Operations
24 Seven Talent

“

The auditor was incredibly impressed. She commented on how reliably the selected documentation was pulled up, how efficiently our staff was sourcing and providing the requested documents, and how well organized the entire process was."

Jen Lapcinski Chief Operating Officer
Medical Staffing Solutions, Inc.

“

A compliant I-9 process is critical for our business. Essium helps us ensure the associates we put to work are authorized and helps mitigate potential liability and costly fineable violations. It was refreshing to work with a team that understands both the technical and client side of the business.”

Tracie Tyte, MBA HRM Sr. Compliance Manager - Operations
Akkodis

“

What I love about their team is that they are so quick to respond if we have any issues or challenges. They typically responded the same day, which is incredible. In the staffing business, you can’t afford to wait. Delays mean lost revenue. A poor candidate experience can mean losing a candidate completely.”

Kevin Bass Operations Manager
Sterling Engineering

Conclusion

QLM’s experience demonstrates the transformative power of Essium’s Xenqu platform. By streamlining their onboarding process, reducing friction, and improving communication, QLM achieved a significant reduction in new hire falloff, increased efficiency, and improved overall operational performance. This case study showcases how Essium’s Xenqu can help staffing agencies like QLM overcome common onboarding challenges and achieve significant business growth.

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