Case Study

Sterling Engineering

Essium's Xenqu platform streamlined Sterling Engineering's onboarding process, saving two hours of daily administrative time, reducing errors, improving compliance, and enhancing the candidate experience, ultimately boosting their bottom line.

Challenge

Sterling Engineering, a 50-year-old leader in technical staffing, faced overwhelming onboarding challenges with 70-100 new placements monthly. Manual processes, disparate client requirements, and a failing legacy system led to inefficiencies, errors, and a subpar candidate experience. Essium’s Xenqu platform completely transformed their onboarding, resulting in significant time savings, improved compliance, and a more engaging candidate journey.  Sterling’s previous manual onboarding processes were unsustainable. Key pain points included:

  • Manual Data Entry & Errors: Extensive manual data entry created a bottleneck and high risk of human error across their 300-400 clients, each with unique documentation needs.
  • Complex Offer Letters: Managing multiple versions of offer letters due to varying compensation plans consumed valuable time and resources.
  • Legacy System Failure: Their previous software solution lacked ATS integration, was no longer supported, and offered a deteriorating user experience. This led to significant inefficiencies and frustration for both staff and candidates.

Solution

Essium’s Xenqu platform provided a comprehensive solution, addressing Sterling’s challenges directly:

  • Seamless ATS Integration: Xenqu integrated seamlessly with Sterling’s existing Applicant Tracking System (ATS), streamlining data flow and eliminating duplicate data entry. Integration also extended to drug and background check vendors, automating order placement.
  • Dynamic Offer Letter Generation: Xenqu enabled the creation of a dynamic offer letter template, populated via a simple table instead of manual customization. This drastically reduced the time spent creating and managing various offer letter versions.
  • Automated Compliance Reporting: Xenqu automatically generated reports indicating the completion status of all crucial onboarding steps (I-9, offer letter, drug test, etc.), ensuring compliance and instantly identifying candidates ready to start.
  • State-Specific Handbooks: Xenqu facilitated the management of different employee handbooks based on state-specific employment laws, ensuring full compliance across all locations.

Results

By implementing Essium’s Xenqu, Sterling Engineering achieved remarkable improvements:

  • Significant Time Savings: The automation of data entry and report generation saved Sterling’s team up to two hours per day, freeing up valuable administrative time.
  • Reduced Errors: The elimination of manual data entry significantly reduced the risk of human error, improving accuracy and compliance.
  • Enhanced Compliance: Xenqu’s automated processes consistently adhered to all relevant regulations, minimizing compliance risks.
  • Improved Candidate Experience: A streamlined and efficient onboarding process translated to a significantly improved candidate experience, contributing to higher acceptance rates and reduced candidate attrition.
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Nine months in, and we're pleased with the results we’ve seen with Xenqu. Our team has seen a shift from 40% of new hire completion to now 60% – It's been a game changer for fall off!

Before Essium, our onboarding process was a nightmare. We manually created Adobe packets for each placement, which was incredibly time-consuming. Now, with Xenqu, we've completely streamlined our onboarding process. Candidates can complete their forms in just a few clicks, and our admin team no longer has to worry about creating and maintaining custom packets. We've been using Xenqu for less than a year, and we've already onboarded over 5,000 candidates! The system is so easy to use that our team can handle even our highest-volume projects with ease. We've been incredibly happy with the system and can't imagine life without it.

The auditor was incredibly impressed. She commented on how reliably the selected documentation was pulled up, how efficiently our staff was sourcing and providing the requested documents, and how well organized the entire process was."

A compliant I-9 process is critical for our business. Essium helps us ensure the associates we put to work are authorized and helps mitigate potential liability and costly fineable violations. It was refreshing to work with a team that understands both the technical and client side of the business.”

What I love about their team is that they are so quick to respond if we have any issues or challenges. They typically responded the same day, which is incredible. In the staffing business, you can’t afford to wait. Delays mean lost revenue. A poor candidate experience can mean losing a candidate completely.”

Conclusion

Essium’s Xenqu provided Sterling Engineering with a robust, scalable solution to their onboarding challenges. The platform’s seamless integration, automation capabilities, and focus on compliance have enabled Sterling to significantly improve efficiency, reduce errors, enhance the candidate experience, and ultimately, boost their bottom line. Xenqu is a vital component of Sterling’s ability to continue delivering exceptional service and top-tier talent to their clients.

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